How to Contact Support
If you can't find the answer you need in the Help Center, our support team is here to help. Use the Contact Support form to send us a message — no phone calls required.
Response Times
We aim to respond to all support requests within 24 hours on business days. Response times may be longer on weekends and holidays. You'll receive a confirmation email as soon as we receive your message.
What to Include in Your Message
To help us resolve your issue as quickly as possible, please include:
- Your company name — so we can look up your account
- A clear description of the issue — what happened, what you expected to happen
- Steps to reproduce — what did you click or do before the issue occurred?
- Screenshots — if the issue is visual, a screenshot helps (paste into the message or attach via email reply)
- Module or feature name — e.g., "Christmas Lights → Storage" or "Lawncare → Routes"
Topic Categories
When you submit the form, choose the topic that best fits your issue:
- General Question — How does [feature] work?
- Bug Report — Something isn't working as expected
- Feature Request — You'd like us to add or change something
- Billing — Questions about your plan, charges, or subscription
- Account Help — Password resets, user access, login issues
- Module Help — Questions specific to an industry module
- Other — Anything that doesn't fit the categories above
Before Contacting Support
Many common questions are already answered in the Help Center. Try searching using the search bar on the home page — you may find your answer instantly.